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Content Delivery:
Interlibrary Loan / Document Delivery

About Us

What Is Content Delivery?

Content Delivery is the delivery of research materials to library patrons. Content Delivery contains services known as Interlibrary Loan, Document Delivery, MeLCat and Requests from Storage.

Interlibrary Loan (ILL)

The term used for resource sharing between libraries.

  1. "Borrowing" typically refers to items WSU does not own or have readily available to patrons, which are requested from other institutions.
  2. "Lending" refers to books WSU owns and provide to other institutions who have placed a request.

Document Delivery (DD)

The term used for supplying current WSU Faculty, Students, and Staff content that WSU owns within its print collections.

Faculty, Student, Staff Services

Please note: ILL borrowing and DD services are provided only to current students, faculty and staff of Wayne State University.

Interlibrary Loan services are provided as supplements to Wayne State's research collections and should not be relied upon for the majority of client research needs.

Interlibrary Loan should not be relied on for the following:

  1. Borrowing textbooks: Most institutions will not circulate recent textbooks
  2. Borrowing materials already owned and available at Wayne State: ILL/DD will cancel requests to borrow materials that are available for use from WSU collections
  3. Obtaining color reproduction of images: Though image reproduction is improving, color images are large files that are difficult to send and receive electronically
  4. Obtaining high-value or rare artifacts: Most institutions will not circulate valuable or rare items

Please click here for an expanded list of ILL/DD services

Find Articles

Article Search Process

The following chart outlines the article search, discovery, and content delivery process.

Article search process

How to Find Articles

  • Start from www.lib.wayne.edu and click on Article Databases or Google Scholar

    Most search results in Article Databases will have one of the following links:

    360 Link or Article Linker

    From Google Scholar, click Full-Text @ Wayne State or Check Library Holdings

    Clicking the Full Text links will initiate a search of most Library System resources. The result screen will look like this (instructions are in red):

    Article Linker Citation

    Tutorials for Article Search and Requesting:

    Using GoogleScholar from the Library System Homepage

    The links Full-Text @ Wayne State, ArticleLinker, and 360 Link to Full Text all link to the same page.

Find Books

  1. Search the Wayne State Library Catalog
  2. If a catalog search yields no result, click : Try MeLCat
    1. If the item is located, click Get This For Me!
    2. Select the library account, login with you Access ID/Pipeline password and then submit your request
  3. If the book cannot be requested in MeLCat, search WorldCat for the item using the title, ISBN or other search criteria. Then:
    1. Click on the title link on the search results
    2. Click: Get it@WSU
    3. Click: Requesting a book? Try Illiad interlibrary loan.
    4. Logon to your account, review the request information and click: Submit
    5. Need help? Try Ask-A-Librarian

Wayne State will not attempt to borrow items already available at the university, including reserve items.

Requesting Articles

Article Search Process

If an item is not available full-text, it can be requested. Request journal articles using the method described below.

Please note, requesting is not a guarantee of delivery, as not all resources are available.

Journal article requests submitted without an ISSN number take significantly longer to complete.

Only request from Illiad if all other options fail

You will be asked to log in. Use your Access ID and Pipeline/Blackboard Password. Then you will be presented with the request form with data already filled in.

If you do not have an existing account, you will be asked to complete your account information.

Requesting Article Form

Ensure all the data is accurate, and that the correct ISSN is present. If there is no ISSN, the request will be delayed.

Only request from Illiad if all other options fail

Requests for journal articles should NOT be manually typed into a blank request-form unless absolutely necessary, e.g. a citation for the request is so old that it cannot be located online.

Once the information is reviewed and accurate, click: SUBMIT

Requesting Books

Requests for books should be placed following a

  1. Search the Wayne State Library Catalog
  2. If a catalog search yields no result, click : Try MeLCat
    1. If the item is located, click Get This For Me!
    2. Select the library account, login with you Access ID/Pipeline password and then submit your request
  3. If the book cannot be requested in MeLCat, search WorldCat for the item using the title, ISBN or other search criteria. Then:
    1. Click on the title link on the search results
    2. Click: Get it@WSU
    3. Click: Requesting a book? Try Illiad interlibrary loan.
    4. Logon to your account, review the request information and click: Submit
    5. Need help? Try Ask-A-Librarian

Wayne State will not attempt to borrow items already available at the university, including reserve items.

Receiving Requested Articles

Requested articles will be scanned and posted to your account. Login to ILLiad to view delivered articles. Notifications are also sent by email that contain a link directly to the PDF

Delivered PDFs are only visible for 28 days, please download and save it!

MY LIBRARY ACCOUNT

  1. Login using the Access ID/Pipeline password
  2. Click: Article Requests
  3. Login to ILLiad

ILLiad Logon

  1. Login using the Access ID/Pipeline password
  2. Electronically Received Articles is the default homepage, and any delivered scans will be visible
  3. Under the column "View", click the PDF icon next to the title you are interested in viewing
  4. To view other request status, click the link: Request Status

Receiving Requested Books

ILL

Requested ILL books will be delivered to the Pickup Location selected in the Change: User Info settings in your ILLiad account. A notification of delivery will be emailed upon physical delivery of the item. Your pickup location can be changed at your discretion

Only currently registered Distance Education Students may have books mailed to their home.

MeL

Books requested through MeLCat will be delivered to the Pickup Location originally selected during the request process. A notification of delivery will be emailed upon physical delivery of the item.

Once the Pickup Location is selected at the time of the request, it cannot be changed.

By picking up a delivered item, library patrons agree to the borrowing policies of WSU and the lending institution and accept full responsibility for all fees and charges that result from overdue, lost and/or damaged materials.

Books will only be kept on the hold-shelf for a limited duration of time, please pick up ordered materials quickly.

Processing Info

MeLCat

Check status of requests in: MY LIBRARY ACCOUNT

  • Fastest for books
  • Typical processing and shipping time is five to ten business days
  • Request automatically cancelled if not filled in 25 days

ILLiad

Check status of requests in: ILLiad Logon

  • Typical processing time is 24-48 hours for article processing and delivery if ISSN w/request.
  • 10-14 days for books
  • Requests not filled after requested from 25 libraries, passed the "Needs By" date specified by requestor, or represents significant cost may be cancelled by library staff

Due Dates and Renewals

MeLCat

Overdue Fees

Loan periods begin the day the item is picked up by the patron.

Borrowed items MUST be returned by the due date listed in the library account, or a renewal request submitted and granted. Not all renewals are granted.

Books:
Standard loan period is three weeks.

CD/DVD/Video:
Standard loan period is seven days.

Renewals:
Generally, one three-week renewal is allowed. Renewals can be placed only within the time period of seven days before the due date all the way to the day the item is due. Renewals are not allowed for overdue items.

Renew by: MY LIBRARY ACCOUNT then click the link indicating “Items currently checked out”. Locate the book from the list and click the checkbox on the right under the “Renew” column. Once all items you want renewed are selected, click the tab: RENEW SELECTED ITEMS.

Renewals are also not available for items that have been recalled by the lending library, or by patrons who have excessive library fines or fees.

ILLiad

Overdue Fees

Loan periods begin the day the item is received by Wayne State.

Borrowed items MUST be returned by the due date listed in the ILLiad request, or a renewal request submitted and granted. Not all renewals are granted.

Books and CD/DVD/Video:
Variable due dates depending upon the policy of the lending library. Typically 21 days.

Renewals:
Variable rules depending upon the policy of the lending library. Renewals can be placed only within the time period of seven days before the due date all the way to the day the item is due. Renewals are not allowed for overdue items.

Renew by: ILLiad Logon then click the box called: Checked Out to view your list of books. Locate the book from the list and click the TN (transaction number) of the request. Once in the request detail screen, click the link Renew

You are immediately granted a three day extension. The time is required for staff to manually send your request, the lending institution to review the request and respond, then staff to edit your request and email you with the result.

Renewals are also not available for items that have been recalled by the lending library, or by patrons who have excessive library fines or fees.

Distance Education Online Program Students

Accessing Books and other Non-Electronic Materials

  1. Michigan Residents: Borrow Wayne State University materials using MeLCat Try MeLCat (See if your local library is a MeLCat library)

    It is important that Distance Ed students who reside in Michigan use their local MeLCat library's "library card/account" name rather than Wayne State University's "library card/account" name to borrow from the Wayne State University Library System's catalog.

    MeLCat will not allow Wayne State to borrow materials owned by Wayne State.

  2. Non-Michigan Residents: Those who do not reside in the state of Michigan, or who are residents of the state but are not affiliated with a participating MeLCat library can use WorldCat to search for a book, DVD, etc. and find a nearby library to borrow the item.

    Some libraries in the student's area may have a guest borrower card program that lets a student from another university or college purchase a guest borrower's card. The student's local public library also may have an Interlibrary Loan service that can be used.

  3. ILL can be used to borrow materials: Upon first logon to ILLiad, students are asked to fill out a user profile. When filling out the profile, it is very important that a Distance Ed Online Program student selects: "Mail to Address" from the drop down box "Preferred Physical Delivery Method", and select "Distance Ed" from the drop down "Status" line.

    Identifying oneself as a Distance Ed student in the ILLiad account will allow delivery of available books and physical materials from Wayne State University to the student's home. Just complete a new request for a Book.

    We are unable to provide material owned by other libraries to distance education students via ILL due to limitations in our reciprocal agreements with our lending partners.

    Note: this service is ONLY available to Online Degree Program students. It is NOT for students who occasionally take an online class.

    The ILL Team will verify the student's Online Degree program status.

Help

How do I renew a book request?

  • Log into your account here
  • View Items: Checked Out, and click the box
  • Locate the title you wish to renew and click the Transaction Number
  • Once viewing the request, Renew Request will appear on the screen if renewals are allowed – click that option
  • Note: You will automatically be granted a 3-day extension. This will allow time for the lending library to review the request and respond and for Wayne to notify you of the result by email

My book renewal request was denied:

  • Request another copy via MeL, or ILL
  • Make a copy of the next chapter you need
  • Return the borrowed copy on or before the due date

My item is overdue, but I still need it:

  • Request another copy via MeL, or ILL if necessary
  • Make a copy of the next chapter you need
  • Return the borrowed copy on or before the due date

I placed a book request but it was cancelled:

I want books mailed to my address, but my settings were changed to only hold for pickup, why?

  • Unfortunately, the Libraries cannot supply “Mail to address” to anyone except those students that are attending online only classes in a remote capacity. The option exists strictly for their use.

My article request was filled, but then it disappeared?

  • Filled article requests remain in the system only 28 days
  • You are encouraged to save received scans before they are removed
  • The Libraries will not duplicate the cost of obtaining article resources on more than one occasion

I received a notification via email, but I specifically wanted a phone call.

  • Due to staff shortages, all notifications are sent automatically via email: no exceptions. Please ensure your email information associated with your account is the one you typically use, or use POP3 or IMAP connectors to link your email accounts
  • It is possible to receive text messages as notification, call (313) 577-2289 for assistance with set-up if interested

I requested an article, but a different one was provided:

  • Double-check the article against the request
  • Contact us and provide the transaction number of the request

I requested an article and was emailed a link that did not work:

  • If the email indicates the item was online through Wayne State's Article Databases, the request should not have been placed because it was available online to you as a student, faculty or staff member
  • Please follow the prescribed method of searching articles or visit the library system catalog and searching for the online journal. Once on the journal website, browse for the issue and locate the article
  • If the email indicates the item was freely available online, simply perform a search for the article in Google Scholar, using the first four-five words within quotation marks to locate the item, e.g. "Wild primate populations in emerging"
  • If the email indicates the item is a scanned PDF sent to you, there may be a technical problem with your Adobe software, or even the scan itself. It is best to contact (313) 577-1154 for assistance.

I had a list of requests in my request history under ALL, but then suddenly they disappeared – why? Can I get them back?

  • To comply with University established privacy policy and internal audit rules, we are unable to maintain a database of requests more than one year. Do not rely on the request system to maintain a list of your research
  • Instead, maintain a file on your local computer, network drive, External hard-drive, CD ROM or Thumb-drive that contains the PDF files you receive named in a method that will allow you to quickly reference it again, i.e. Powers, 2007. (Author last name, year of publication)

What is the status of my request?

  • Click the link above to find out what the status of your request means.

Need to:

...find out what the status of your request means?

...be shown how to search and request?

...contact us?

Contacts

Interlibrary Loan Offices

Content Delivery / ILL Customer Service
5265 Cass Avenue
133 Purdy Library
Detroit, MI 48202
313-577-4011
313-577-2425 (fax)
email: wild@wayne.edu

Tell Us How We Did

In and effort to improve services, we would like to hear from you. Please take a moment to send us your thoughts about Interlibrary Loan/Document Delivery, or give us a call.

If you would like a response to your comments, please leave your name and email address. Otherwise, just click the "Send Comments" button below.

Name:

Email:

About Us

Information for Institutions

Wayne State University Libraries supplies loans and electronic scans of chapters/articles to Academic, Public, Corporate and Special Libraries of licensed materials held within our collection. Individual borrowers (including corporations without libraries) are advised to contact their local library if they wish to place a request to borrow materials from Wayne State.

A public document delivery system is also available from the University of Michigan MITS service.

What is Content Delivery?

The term used to describe library functions related to delivery of requested research materials. Content Delivery contains services known as Interlibrary Loan, Document Delivery and Library Storage.

Interlibrary Loan (ILL)

The term used for resource sharing between libraries.

  1. "Borrowing" typically refers to items WSU does not own or have readily available to patrons, which are requested from other institutions.
  2. "Lending" refers to books WSU owns and provide to other institutions who have placed a request.

Document Delivery (DD)

The term used for supplying current WSU Faculty, Students, and Staff content that WSU owns within its print collections.

Services

Click here for a detailed list of services provided.

Wayne State will not borrow materials on behalf of any institution

All Interlibrary Loan services are transactions between institutions, not patron to institution.

Cancellations

WSU Libraries attempts to fill all requests, but reserves the right to cancel some requests. Typical cancellation reasons are lacking the necessary issue, volume or pages, item is lost or missing, item is in-use, item is non-circulating, and the rarity, fragility or other unique characteristic that necessitates a status change of a circulating item to library-use-only.

Wayne Interlibrary Loan will attempt to “conditionalize” a request prior to cancelling in cases where the citation cannot be located or verified, or, the request violates a library policy.

CLICK HERE for more information about service provision and conditions.

OCLC/Docline:
Please do not change your library constant data to reflect individual patrons in your institution. WSU will not ship directly to a patron from another institution.

Requesting

Wayne State will fill any request for materials to another institution that is available and not restricted to in-library use only.

Please note that Wayne State will not often fill the following request types:

  1. Requesting a recent textbook
  2. Requesting scans of entire journal issues or books
  3. Requesting a returnable high-value, fragile or rare artifact

Preferred Request Methods

MeLCat, RAPID, OCLC or DOCLINE

Libraries may also submit a request via ALA request-form and fax it to (313) 577-2425.

Click here for more information about service provision and conditions.

Book Loan Shipment

Please Note:

  1. Loans are sent via USPS Library Rate unless for MeLCat.
  2. Charge for shipment via special carrier will be added to standard loan charge, or charged to your account number when provided.

Article Loan Shipment

Please Note:

  1. Only scans in .tiff or .pdf formats are delivered, no photocopies or fax (unless demanded from WSU license arrangements
  2. Requests will be filled from online versions of articles first, regardless if the format was originally HTML or PDF, with the scanning of print being a backup only if necessary. Please do not request articles if you will only accept scans from original print.
  3. Electronic copies are sent either via Ariel or Odyssey. Copies may be delivered to email if your library does not use Ariel or Odyssey and you provide your library or departmental email address.

By entering a book request with Wayne State as a borrowing institution, you agree to the lending policies of Wayne State and accept full responsibility for all fees and charges that result from overdue, lost and/or damaged materials regardless of receipt.

Processing Times

Wayne State is committed to providing partners with top-level service. Using advanced technology and workflow processes, Wayne State has reduced processing times and increased quality. The chart below reflects current statistical averages for requests placed in each system.

MeLCat

  • Automated request routing and delivery mechanism.
  • Typical processing and shipping time is 24-48 hours
  • Request automatically cancelled if not filled in 25 days

ILLiad

  • Typical processing time is 24-48 hours for processing and delivery.

Interlibrary Loan Charges

Book Loans

  • Michigan Libraries - Free
  • Other U.S. and Canada libraries - $10.00 IFM or Invoice
  • International Libraries - $30.00

Digital Copies

  • Michigan Libraries - Free
  • Other U.S. and Canada libraries - $10.00 IFM or Invoice
  • International Libraries - $10.00

Invoices are issued on a monthly basis but may be delayed. Payment is accepted in U.S. dollars, as an international money order denominated in USD, or with IFLA vouchers.

Lost Items and Replacements

Wayne State strives to ensure that all borrowed items are returned intact and on time.

In the course of unreturned items or items lost in the mail, please contact us prior to invoicing if you will accept a replacement item in lieu of charging. Overdue notices, phone calls, faxes will initiate attempts to obtain the item from an unresponsive patron or initiate a mail trace to record the item from the post office.

Wayne State will pay reasonable replacement costs for lost borrowed items if invoiced. Please ensure the word “Invoice” is written on form when submitting the bill.

Help

My book renewal request was denied:

  • Request another copy via MeL, or ILL
  • Make a copy of the next chapter you need
  • Return the borrowed copy on or before the due date

My item is overdue, but I still need it:

  • Request another copy via MeL, or ILL if necessary
  • Make a copy of the next chapter you need
  • Return the borrowed copy on or before the due date

I placed a book request but it was cancelled:

  • View the common reasons for cancellations list

I requested an article, but a different one was provided:

  • Double-check the article against the request
  • Contact us and provide the transaction number of the request

I requested an article and was emailed a link that did not work:

  • If the email indicates the item was online through Wayne State's Article Databases, the request should not have been placed because it was available online to you as a student, faculty or staff member
  • Please follow the prescribed method of searching articles or visit the library system catalog and searching for the online journal. Once on the journal website, browse for the issue and locate the article
  • If the email indicates the item was freely available online, simply perform a search for the article in GoogleScholar, using the first four-five words within quotation marks to locate the item, e.g. "Wild primate populations in emerging"
  • If the email indicates the item is a scanned PDF sent to you, there may be a technical problem with your Adobe software, or even the scan itself. It is best to contact us for assistance.

Need to:

...find out what the status of your request means?
...be shown how to request?
...contact us?

Contacts

Interlibrary Loan Offices

Content Delivery / ILL Customer Service
5265 Cass Avenue
133 Purdy Library
Detroit, MI 48202
313-577-4011
313-577-2425 (fax)
email: wild@wayne.edu

Arthur Neef Law Library
313-577-6170
email: lawill@wayne.edu

Shiffman Medical Library
313-577-1094
email: askmed@wayne.edu

Tell Us How We Did

In and effort to improve services, we would like to hear from you. Please take a moment to send us your thoughts about Interlibrary Loan/Document Delivery, or give us a call.

If you would like a response to your comments, please leave your name and email address. Otherwise, just click the "Send Comments" button below.

Name:

Email: